Product & Materials
1. What materials are used in Deshani jewelry?
Deshani jewelry features cubic zirconia stones with carefully selected plated finishes. Materials may vary by design, so please check the Material and Specifications sections on each product page for the exact base metal, plating and stone details.
2. Are Deshani stones real diamonds?
No. Deshani primarily uses high-quality cubic zirconia, also known as CZ. Cubic zirconia is a lab-created stone chosen for its clarity, brilliance and refined sparkle at a more accessible price.
3. Is Deshani jewelry suitable for sensitive skin?
Many Deshani pieces are made with lead-free and nickel-free materials. However, individual skin sensitivities may vary. Please check the material details on the product page and discontinue wear if irritation occurs.
4. Will the jewelry tarnish or fade?
Deshani jewelry is plated to help preserve its color and shine. As with all plated jewelry, the finish may gradually change with regular wear. Proper care and storage can significantly extend the life of your jewelry.
5. Can I wear my jewelry every day?
Yes, our pieces are designed for everyday styling. To protect the plating, we recommend removing your jewelry before showering, swimming, exercising or sleeping, and avoiding direct contact with perfume, lotion and household chemicals.
6. How should I care for my Deshani jewelry?
After wearing, gently wipe your jewelry with a soft, dry jewelry cloth. Keep it away from water, sweat, perfume and chemicals. Store each piece separately in its original box or a soft pouch to prevent scratching and oxidation.
7. How do I know the size of a piece?
Measurements, weight and adjustable features are listed in the Specifications section of each product page. Please review these details before ordering. If you need additional sizing information, contact us at contact@shopdeshani.com.
Shipping & Delivery
8. How quickly will my order be shipped?
In-stock orders are normally processed and shipped within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
9. How long does delivery take?
Standard delivery is estimated to take 5–8 business days after your order has been processed. Delivery times may vary depending on your location, customs clearance and local carrier delays.
10. Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow a short period for the carrier to update the tracking information.
11. Do you ship internationally?
Yes, Deshani offers worldwide shipping. Available destinations and shipping charges will be shown at checkout. Delivery times may vary depending on the destination.
12. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are not controlled by Deshani and are the responsibility of the customer.
Return & Exchange
13. What is your return and exchange policy?
You may request a return or exchange within 10 calendar days of receiving your order. Items must be unworn, unused and returned with all original tags and packaging. Please contact contact@shopdeshani.com before returning anything, as unauthorized returns may not be accepted.
14. Who pays for return shipping?
For preference-based returns or exchanges, the customer is responsible for return shipping costs, and the original shipping fee is non-refundable. If an item is confirmed to be damaged, defective or incorrect, Deshani will cover the applicable replacement and return shipping costs.
15. Can items be returned?
For hygiene reasons, all items must be completely unworn and returned with all original packaging intact. Items that show signs of wear cannot be returned or exchanged.
16. What should I do if my item arrives damaged or incorrect?
Please contact contact@shopdeshani.com within 10 calendar days of delivery. Include your order number, a brief description of the issue, and clear photos or a short video. Once confirmed, we will arrange a replacement or another appropriate solution.
17. Where should I send my return?
Please do not send your return to the address shown on the original package. Contact us first to receive approval, the correct return address and detailed instructions.
Order & Service
18. Can I change or cancel my order?
Contact us as soon as possible at contact@shopdeshani.com. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
19. What if I entered the wrong shipping address?
Please contact us immediately with your order number and the correct address. We can update the address only if the order has not yet been processed or shipped. Deshani is not responsible for delays or lost packages caused by an incorrect or incomplete address.
20. Are payments secure?
Yes. Payments are processed through Shopify’s secure checkout and supported payment providers. Deshani does not directly store your complete payment card information.
21. How can I contact Deshani?
Email us at contact@shopdeshani.com or use the form on our Contact Us page. We normally respond within 24 hours on business days.