Refund policy

We want you to feel confident shopping with Deshani. Please review the following policy before submitting a return or exchange request.

Return Window

You may request a return or exchange within 10 calendar days of receiving your order.

To be eligible, the item must be:

  • Unworn and unused
  • In its original condition
  • Returned with all tags and original packaging
  • Accompanied by your order confirmation, receipt, or other proof of purchase

All returns and exchanges must be approved by Deshani before being shipped. Items sent back without prior authorization will not be accepted.

To start a return or exchange, contact us at contact@shopdeshani.com and include your order number, the reason for your request, and clear photos of the item.

Change-of-Mind Returns

If you decide that you do not like an item, ordered the wrong item, or simply changed your mind, you may return it within the eligible return window.

For change-of-mind returns:

  • The customer is responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • The item must be shipped to the return address provided by Deshani.
  • We strongly recommend using a trackable shipping service and keeping your shipping receipt.
  • Deshani is not responsible for returned packages that are lost, damaged, or misdirected in transit.

After we receive and inspect the returned item, we will refund the eligible merchandise price and any applicable sales tax to your original payment method. Original shipping charges will not be included in the refund.

Please do not send a return to the address shown on the original package. Contact us first to receive the correct return address and instructions.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us at contact@shopdeshani.com within 10 calendar days of delivery.

Please provide:

  • Your order number or receipt
  • Clear photos or a short video showing the issue
  • A brief description of the problem

Once the issue has been reviewed and confirmed, Deshani will send a replacement item at no additional product or shipping cost.

Please do not return or dispose of a damaged, defective, or incorrect item unless instructed to do so. If we require the item to be returned, Deshani will provide a prepaid return label or reimburse the approved return shipping cost.

If the same item is no longer available, we will contact you to arrange a suitable replacement or refund for the affected item.

Exchanges

You may request an exchange within 10 calendar days of receiving your order, subject to product availability.

To request an exchange:

  1. Contact contact@shopdeshani.com with your order number, proof of purchase, clear photos of the item, and the item or variant you would like to receive.
  2. Wait for approval and return instructions from Deshani.
  3. Ship the original item to the return address we provide.
  4. Send us the valid tracking number or shipping receipt once the package has been handed to the carrier.

For preference-based exchanges, the customer is responsible for the cost of shipping the original item back to us. Original shipping charges are non-refundable.

Once valid return tracking has been provided, we will arrange shipment of the replacement item. Deshani will cover the outbound shipping cost for the replacement item.

If the exchange is due to a confirmed defect, damage, or fulfillment error, Deshani will cover the applicable return and replacement shipping costs.

Exchanges are subject to availability. If the requested replacement is unavailable, we will contact you to offer another available item or a refund for the returned merchandise.

Non-Returnable Items

We cannot accept returns or exchanges for:

  • Items returned after the 10-day return window
  • Items that have been worn, used, altered, washed, or damaged after delivery
  • Items missing their original tags or packaging
  • Items damaged through misuse, improper storage, or failure to follow the care instructions
  • Gift cards
  • Items clearly marked “Final Sale” at the time of purchase

For hygiene reasons, pierced earrings must be completely unworn and returned with all original packaging intact.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:

  • The eligible merchandise price and applicable sales tax will be refunded.
  • Original shipping charges will not be refunded.
  • The refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@shopdeshani.com.

Return Address

Do not return an item without first contacting us.

After your request has been reviewed and approved, we will provide the appropriate return address and detailed shipping instructions. Deshani is not responsible for items returned to an unauthorized or incorrect address.

Contact Us

For questions about returns, refunds, damaged items, or exchanges, contact:

Email: contact@shopdeshani.com

This policy does not limit any rights available to you under applicable consumer protection laws.